How long does shipping take?
Shipping destinations: We ship both locally and worldwide. Shipping times: Local orders take 2 to 5 business days to be delivered to you and we ship within 2 business days. USA orders take 6 to 12 business days to be delivered, and we ship within same 2 business days. The rest of the world orders take 10 to 16 business days to be delivered, and we ship within same 2 business days. Shipping time might vary depending on location, shipment method and other factors. Shipping cost: Orders over $150 will have free shipping. Orders under $150 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
What is the return policy and product warranty?
We have a 30-day warranty for all of our products. We must be notified within 30 days of you receiving the product(s) of any defects or issues with it. Anything beyond the 30 days will be considered wear and tear, and not be eligible for replacement or reimbursement. We will be happy to treat a defect situation case by case. Please email us at firstname.lastname@example.org if you have any further questions or concerns! Returns Policy (Exchange/Refund Policy) Our policy lasts 30 days after the order is delivered to you. If 30 days have gone by from the order delivery date, unfortunately, we can't offer you a refund/exchange. If the return/exchange does not pass inspection, it will be mailed back to you. If you request an exchange and stock is unavailable for your request, we will refund you for that item. Exchange requests can only be made for products of equal or lesser value than the item being returned. If you request an item that is of higher value than the item being returned we will refund you for the item or items sent back. Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial. All items must be unworn, unwashed, and not put through a dryer. We cannot accept any underwear or socks for hygiene reasons. Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds). Original tags must be attached. Items covered in animal/human hair will NOT be accepted. Items that smell like smoke, cologne, or have deodorant markings or other stains will not be accepted. It may take up to 7 business days for returns to be processed (even longer after a launch). We do not accept returns for Sale/Clearance items. This includes both returning items for an exchange or returning items for a refund. We do not cover shipping costs for returns/exchanges at this time. If you return an item, the shipping cost is NOT refunded. We do not accept returns or exchanges after 30 days If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you request an exchange we will fulfill it if stock is available and you will receive a confirmation email! If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.
How do I cancel my order?
If you need to cancel your order or an item/items from your order, please contact our support team at email@example.com and please include your 6 digit order number! We can only cancel orders that have not yet been fulfilled for shipment.
What if my product is wrong or defective?
If we made a mistake with your order, or if there is a defect, then please email our Customer Support Team at firstname.lastname@example.org. If you received a defective item, then please provide a photo of the issues you are referring too, and if you received an incorrect item, then please provide an image of the incorrect item along with your packing slip. We can then provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
Where is my tracking number?
Your tracking number is sent to you via email provided, once your order has been fullfilled. If you have not received a tracking number, please email support at email@example.com with your order number to confirm.
Will I get charged for customs and duties if I am an international customer?
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customers are responsible for being aware of and paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. First Health Apparel cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.
For all other inquiries
For all other inquiries, please contact support at firstname.lastname@example.org.